FAQs

Our heels are pre-loved and handpicked, but many pairs are in premium to excellent condition. We inspect, clean, and revive each pair before listing. The condition is clearly mentioned for every product.

We use our own Condition Guide to grade each pair.  You can view the full guide in Condition Guide.

Yes! All pictures are taken by our team to show actual condition of each pair. We don’t use stock photos — what you see is what you get.

Yes, we offer a 7-day easy exchange policy on most items, provided the product is returned in the same condition. For details, check our Return & Exchange Policy.

Check out our detailed Size Guide to ensure a perfect fit. If you still need help, feel free to message us on Instagram.

Yes, Cash on Delivery is available all over Pakistan.

We offer free shipping on orders above Rs. 2,500. For smaller orders, a minimal delivery charge.

Delivery usually takes 2–5 working days depending on your city. We’ll share tracking once your order is dispatched.

Absolutely! DM us @rebornheels — we’ll guide you step-by-step or redirect you to our website.